Your order will be shipped within 7 days from order placement. If this is not possible for any reason we will contact you.

Our preferred method of carriage within Europe is the 48 hour service offered by Parcelforce. Pricing details (inc VAT) are below:

UK Mainland - £5.99
Service – Parcelforce48
All postcodes excluding the ones below.

Scottish Islands - £9.99
Service – Parcelforce48
Postcodes starting HS & ZE, IV41-51, IV55&56, KA27&28, KW15-17, PA42-49, PA60-78

Isle of Man, Northern Ireland - £12.99
Service – Parcelforce48

Channel Islands, Republic of Ireland, Belgium, Netherlands, Luxembourg, France, Germany, Denmark - £17.99
Service – Parcelforce Euro48

Italy, Spain, Portugal, Greece - £29.99
Service – Parcelforce Euro48

Rest of the World (excluding USA & Canada)
Contact us for a separate quote

We understand it is important to our customers, that the information they entrust to us is handled carefully. Therefore our policy is that your details will be used only to process your orders and payments, communicate directly with you and ensure delivery. If you have chosen to, we will also keep you up to date with our newsletter and any new product launches or promotional special offers.

We will never pass your details to a third party.

Our website is equipped with the latest Secure Socket Layer (SSL) technology to ensure your information is passed to us securely.

Our aim is to provide you with a product which will surpass your expectations. However, if for any reason you are not fully satisfied with your purchase, you may return the goods within 14 days of our date of despatch for a full refund or exchange, following the guidelines below.

• Repackage the product in the original packaging materials.
• Enclose our original invoice to you.
• Return by an insured carrier and keep a record of the tracking number.
• Return address: Highbank by Crawford Henderson Ltd., 3 Welltrees Street, Maybole, Ayrshire, KA19 7AW
• We are not responsible for shipments which are lost or damaged whilst being returned to us.

In the unlikely event that your order arrives in a damaged state, please contact us immediately (definitely within 7 days of our despatch date) to allow us to take remedial action.

Shortly after you place an order with us, you will receive an email as confirmation and also to inform you of payment from your credit/debit card.

If you feel you wish to place your order by phone, please contact us on 01655 883193.

The standard payment method through the website is by credit or debit card. If in any way you feel uncomfortable with this, please contact us on 01655 883193 to discuss.

From time to time we may offer product at a special promotional rate to make way for new stock. These offers can be relied on to be genuine and are unlikely to be repeated in the same format.